Banquet General Information

SPECIAL EVENT SERVICES
Thank you for your interest in Heroes West Sports Grill. Our beautiful, NASCAR theme private dining room and semi-private dining area offer a casual atmosphere for parties and meetings, while our food and service match those offered at some of the best area restaurants and private clubs at a fraction of the price. While being fully absorbed in the fun and active sport’s theme surroundings which accommodate adults and children,
you will be treated like a pro by our attentive staff, and feast like a real VIP on our thoughtful and creatively prepared food. Not to say that we offer “haute” cuisine, but that we offer good, friendly, quality food from all corners of our country that is sure to send your guest away raving. Our Event Specialists will help you to plan the best event possible based on your budget making sure it is a complete success.

ROOM ASSIGNMENTS
Room assignments are made according to the guaranteed number of attendees that are anticipated at the time of the booking. In the event that actual attendance varies from the initial attendance expectation, we reserve the right to modify room assignments in order to best accommodate all groups. It is the policy of Heroes West Sports Grill that all contracted time schedules be maintained; therefore rooms need to be vacated promptly.

FOOD AND BEVERAGE SERVICES
Menu Selections: We request that menu selections are made at least two weeks in advance to your scheduled event. If a family style package is not selected we ask that you choose just one entrée for all guests, except in the case of religious or dietary needs, when a fish, fruit or vegetable dish may be substituted. Kid’s Meals: Heroes West Sports Grill offers children’s meal selection for those ages 10 and under for every Event. Children 2 and under are free. If you choose to not use the Children’s menu, we offer discounts for kids 10 and under, with kids 2 and under free for our family style meals.

Pricing
Menu prices are subject to change without notice. A 20% service and gratuity charge and applicable State Sales Tax will be added to all food and beverage charges.

Guarantees
We require that food guarantees be confirmed within 72 hours of your scheduled event date, No allowance will be made if attendance is less than the number guaranteed. Should your guarantee number not be communicated within that time, you will be billed at your expected number.

ALCOHOLIC BEVERAGES
State regulations: Clients or their guests may not bring food or beverages, alcoholic or otherwise, into Heroes West. This is in accordance to state regulations. No one under the age of 21 will be served alcoholic beverages.

MENU SELECTIONS AND GUARANTEES
Special Banquet Services: Our Banquet Manager will custom design any specialty menus, arrange specialty theme parties, decorations, flowers, balloons and entertainment (the only entertainment allowed is that which is suitable for all ages). They are here to give you personalized service.

AUDIO/VISUAL SERVICES
Victory lane is set up with a state of the art audio visual system. The room boasts two 42” plasma TVs, two 50” plasma TVs, and one 106” projection TV. We can export the display of your laptop to any or all of these TVs. We can also play any DVD or VCD on any or all of the TVs. A Wireless microphone is available for the PA in the room. Victory Lane has an I-pod dock, so you can bring in your own music and play lists to play over the six speakers and subwoofer in the room. Shipping Requirements: Please ship packages to Heroes West Sports Grill not more than one working day prior to your meeting date. Heroes West Sports Grill will charge additional fees for storage over this time period. Secure Storage for packages
will begin 12 hours after arrival and be at one hour increments. Please include the following information on the package:

SECURITY
Heroes West Sports Grill does not assume responsibility for damage or loss of any equipment, materials, merchandise or articles left on the premises prior to, during, or following an event. Arrangements for security at your event can be made through the Banquet Managers/Event Planners.

DECORATIONS
Our Banquet and event planners will be happy to help accommodate and special decorations for your event, Heroes West Sports Grill will not permit the affixing of any decorations, props or other materials to walls, floors, or ceilings.

NO ILLEGAL GAMBLING
Absolutely no Illegal Gambling is Allowed During Events on Premises.

This includes squares, strip cards, brackets, etc., as well as any and all other forms of illegal gambling.

Legal Gambling, (raffles, etc.) for charitable purposes are NOT Permitted during events on premises unless Heroes West Sports Grill is advised in advance and has provided written approval of the legal charitable gambling. A valid licence from the City of Joliet and the State of Illinois will be required and is to be provided to Heroes West Sports Grill at least 48 hours prior to the event.